Return & Refund Policy

Customer satisfaction is important to us. Please read the following carefully before placing your order.

1. Return Eligibility

Returns are accepted only if the product received is damaged, defective, or incorrect. Requests must be raised within 48 hours of delivery, along with clear photos or videos as proof.

Refund Policy

To eligible for a refund:

• The item must be returned with 7 days of purchase.
• The product should be unused, undamaged, and in its original packaging.
• A receipt of proof of purchse is required.

Note:

• If the product is damaged, used or returned after 7 days of purchase, the refund will not be processed.
• Some items qualify for refund but are not eligible for a refund. These will be clearly communicated at the time of purchase.

2. Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable:

• Opened or used products

• Products with tampered packaging

• Items returned without original packaging

3. Return Approval

Once your request is reviewed and approved, instructions for return will be shared. Products must be returned in their original condition and packaging.

4. Refund Process

After the returned product is received and inspected, refunds will be processed within 7–10 business days to the original payment method. Shipping charges are non-refundable unless the issue occurred from our side.

5. Order Cancellation

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation requests will not be accepted.

Contact Information

For any questions, support, or concerns, you may contact us at:
Email: info@vibaa.shop