Shipping & Delivery Policy

At Vibaa, we are committed to delivering your orders safely, promptly, and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver your products to ensure a smooth shopping experience.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. During peak seasons, festivals, or promotional periods, processing times may vary slightly.

2. Shipping Timeline

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location, courier service availability, and local conditions. Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, regional restrictions, or courier delays.

3. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at the time of checkout before payment is completed. Any additional charges due to remote locations or special handling will be communicated in advance.

4. Delivery Partners

We work with reliable and trusted courier partners to ensure timely and safe delivery of your order. Tracking details will be shared via email or SMS once the order is dispatched.

5. Delivery Address & Accuracy

Customers are responsible for providing complete and accurate delivery details, including address, contact number, and postal code. Vibaa will not be responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

6. Delivery Attempts & Failed Deliveries

If delivery attempts fail due to unavailability of the recipient or incorrect details, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for re-dispatch.

7. Delays Beyond Our Control

While we strive to ensure timely delivery, Vibaa is not responsible for delays caused by factors beyond our control, including natural calamities, strikes, government restrictions, or logistical issues.

8. Order Tracking

Once your order is shipped, tracking information will be shared via SMS or email so you can monitor the status of your delivery at any time.

9. Delivery Confirmation

An order will be considered successfully delivered once it has been marked as delivered by the courier service at the provided address.